PRIVACY POLICY

    Last Updated: 6/25/2025

    1. Introduction

    Welcome to PrimeAutomation.ai (the “Service”), operated by Chart Prime Trading, LLC (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our Service. By using the Service, you agree to the data practices described in this Policy. If you do not agree, please do not use the Service.

    2. Information We Collect

    Personal Information:

    • Contact Details: We may collect your name, email address, and phone number when you create an account or otherwise interact with us.
    • Payment Information: If you subscribe to paid features, payment details (such as credit card info) may be processed by third‑party payment providers (e.g., Stripe, Chargebee). We do not store complete payment card information on our servers.

    Technical and Usage Data:

    • Device/Browser Data: IP addresses, browser type, device IDs, operating system, etc.
    • Log Data: Dates/times of visits, pages viewed, and actions taken in the Service.
    • Cookies and Tracking: Cookies, pixel tags, and analytics tools are used to understand user interactions.

    Marketing and Analytics:

    We may use third‑party tools (e.g., HubSpot) for marketing, customer relationship management (CRM), or analytics. These tools may collect device data, browsing patterns, and other metrics to help us optimize our communications and Service offerings.

    3. How We Use Your Information

    1. Provide the Service: Set up and manage your user account, facilitate trading automation, and deliver core functionalities.
    2. Analytics and Operations: Monitor and enhance our Service’s performance, stability, and security as well as analyze user behavior to improve features.
    3. Marketing Communications (With Consent): Send promotional emails, newsletters, or SMS messages about updates, new features, or related services. You can unsubscribe at any time.
    4. Legal Compliance: Fulfill legal obligations, respond to legal requests, and enforce our Terms of Service.

    4. Legal Bases for Processing

    For users in regions that require a legal basis for processing (e.g., GDPR), we rely on:

    • Consent: For optional data collection (e.g., marketing emails) or certain tracking technologies.
    • Legitimate Interest: For core operational purposes such as analytics, security, and continuous improvement of our Service.
    • Contract Necessity: Where data processing is essential to provide subscription services or perform obligations under our contract with you.

    5. Data Sharing and Transfers

    Service Providers:

    • Payment Processing: Third‑party providers like Stripe or Chargebee handle billing. We do not store full payment information on our servers.
    • Infrastructure: AWS for hosting and data storage.
    • Marketing / CRM: Tools such as HubSpot for customer relationship management and communications.

    Brokerage Integrations:

    If you connect a brokerage account (via API or OAuth), we share minimal data (such as API tokens) only to facilitate the requested functionality. We do not store complete broker login credentials or KYC documents.

    No Direct Third‑Party Marketing Sales:

    We do not sell or rent your personal information to external marketers.

    Business Transfers:

    In the event of a merger, acquisition, or asset sale, your data may be transferred to the relevant third party subject to confidentiality obligations.

    Legal Requirements:

    We may disclose your information if required by law or in response to valid requests from public authorities (e.g., court orders).

    6. International Data Transfers

    If we collect or receive data from users in the EEA or other regions with stringent data protection laws, we may rely on Standard Contractual Clauses (SCCs) or other approved mechanisms to lawfully transfer data.

    7. Data Retention

    Retention Period:

    We retain your personal information for as long as your account is active or as necessary to provide the Service. For subscriptions, billing and transactional records are kept as needed.

    Account Closure:

    Upon account closure, we will delete or anonymize your personal data except for your email address, which may be retained for legal or record‐keeping purposes.

    8. Security Measures

    • Encryption: Data is encrypted at rest and in transit (e.g., using SSL/TLS).
    • Role-Based Access Control: Only authorized personnel have access to sensitive information.
    • Firewalls and Network Security: Measures to prevent unauthorized access.
    • Regular Security Audits: We routinely test for vulnerabilities and address any issues.
    • AWS Data Center Security: Our cloud hosting provider employs robust physical and network security controls.

    9. Data Breach Notification

    • Notify you via email promptly after confirming the breach.
    • Take all reasonable steps to contain and mitigate potential harm per applicable law.

    10. Children’s Privacy

    Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information, please contact us for removal.

    11. Your Choices and Rights

    • Opt-Out of Marketing: You may unsubscribe from marketing emails or SMS at any time by clicking the “unsubscribe” link or contacting us directly.
    • Access and Correction: You have the right to request access to or correction of your personal data by contacting us.
    • Account Deletion: You can delete your account at any time. Upon deletion, your personal data will be removed, except your email address which may be retained for legitimate records or legal compliance.

    12. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The “Last Updated” date at the top indicates the most recent revision. Your continued use of the Service constitutes acceptance of these changes.

    13. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Email: support@primeautomation.ai